Guarantees

All offroadtown Guarantees

We stand by our great products and prices, your orders are covered by the following.

3 Days Product Guarantee 
If your order arrives damaged, not working or not as described please contact us within 3 days of receiving the product. We will  usually resend the order or offer you a full refund. Find out how .

Products Warranty 
If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period. If it is not stated in the product listing, contact us. Find out how.


Price Protection 
If you purchase a product and find within 72 hours the price has dropped, we will refund the difference.  Look for the Price Protection logo on every product page.


3 Days Return To Us 
For whatever reason if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund minus the shipping charges.Find out how.

Best Price
Have you seen the same product listed commercially somewhere else online? Tell us and in most cases we will beat the price.  If no,Please leave us a message,or shoot us a mail,info@offroadtown.com

Registration Terms - If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.

Repair/Parts Service – Did you just drop your new phone? Crashed your RC? Sometimes accidents happen, if you love your offroadtown product and it gets damaged contact us and our technical team will see if they can repair it or send you spare parts. 

Need to make a claim?  Claim Now  or Email service@offroadtown.com                                                                                                                                                                                                                                                                                                                                                                          

 

3 Days Product Guarantee

Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.

 

1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.

2. We will review the claim and contact you if we need more information.

3.If Approved, we will refund or resend the item, you may also be asked to return the product.

Will I need to send the item back to offroadtown?  

Only high value products need to be returned. High value is determined by our service team and is usually an item around $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.

If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.

Where do i send returns?

All returns are to be sent back to our returns facility in China, even if you ordered from an overseas warehouse we only have one return facility in China. 

Product Warranty Claims

This covers you for quality issues within the warranty period. Every product has a specific warranty period. If it is not stated in the product listing, contact us. The procedure is listed below.

 

1. Make a video or photo showing the issue & apply after-sales service in my order.
2. We will Contact you for more information or give you a response about your claim within 2 Business days.

3. If it is covered under our Guarantee; you will likely be asked to return the product to us. Responsibility for the payment of shipping charges is determined on a case by case basis; usually the shipping costs for warranty claims are shared between offroadtown and the customer.

 

Warranty Exclusions

All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return. However here are situations you are unlikely to be covered for.

a) The user voids the warranty if they
- Flash the firmware of a device
- Opens the body in an attempt to fix, otherwise
- Modify remove or swap parts of a product
- Uses the device in a way that it is not intended for
- Continues to use once the fault occurs and causes more damage
- Fail to contact us when the problem first occurs

b) Warrantees do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear.

c) Returns without prior discussion and authorization will not be accepted.

d) If your product is covered by warranty and a repair is impossible and we can’t offer a replacement due to stock or an outdated model，we will credit you what you originally paid so that you can choose to purchase another item.

e) Intimate apparel and intimate toys cannot be returned due to health regulations.

f) If items are lost during return shipping. We recommend that you send your return via Registered Air Mail.

Cancellation Policy

If you have placed an order and you Have Paid and you want to Cancel, please contact us as soon as possible. After 24 hours it is possible to still cancel until the order has been shipped. Contact us now

If the order is in an early processing stage you may be able to change your mind and cancel the total order. You can ask for an refund or keep your payment as a credit.

If an order has been shipped it can no longer be canceled directly. It will need to be returned to us once the customer receives it and the refund is only a partial refund (we deduct the shipping costs). See offroadtown's 3 Day Buyer Guarantee

Return Policy

offroadtown.Com Return Policy-In most cases, items shipped from offroadtown.com can be returned within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment)  if the delivery date is not traceable (The order shipment date and order notification are provided to you by email) . Some products have different policies or requirements associated with them.Find out how.